Quality initiatives

Patient & family centred care

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  Category: Optimise the patient experience

Improving access for Asian mental health consumers

Improving access for Asian mental health consumers

A responsive mental health and addiction service model for Asian people


What is the 'responsive mental health and addiction service model for Asian people'?

The 'Responsive Mental Health and Addiction Service Model for Asian People' is a five-year action plan forming part of the wider Waitemata District Health Board (DHB) Mental Health & Addiction Service Development Plan (2010-2015). The action plan aims to address the growing Asian population and the inequalities impacting on access and quality of care.


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Patient and whanau centred care standards

Patient and whanau centred care standards

This is an update on our story about Care Standards featured in our Quality Account 2013/2014 [view previous story about our Care Standards].


What are 'Patient and Whānau Centred Care Standards’?

The Patient and Whānau Centred Care Standards have been set up to ensure we provide consistent high-quality patient care. The programme provides a framework to monitor, measure and evaluate key 'fundamental' components of patient care within our hospitals.


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Improving patient experience in Waiatarau Unit

Improving patient experience in Waiatarau Unit


GOAL:
Improve the environment for our service users and their overall experience while residing in our Waiatarau Unit (acute adult mental health unit)

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Enhancing care in the community with mobile technology

Enhancing care in the community with mobile technology

What are the current issues with providing care in the community?

Waitemata DHB allied health staff (such as dietitians, occupational therapists, physiotherapists, social workers and speech-language therapists) provide a fundamental service to patients in the community.

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Translation of advance care planning resources into Korean

Translation of advance care planning resources into Korean


GOAL:
To produce Advance Care Planning [1] resources that are culturally appropriate and available in key languages to cater to the diverse population in New Zealand

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Improving the health of a vulnerable community

Improving the health of a vulnerable community

A vulnerable community in West Auckland

In West Auckland, one caravan park has around 300 residents, including up to 50 children. Situated on ten acres, the park offers 60 caravans and another 60 units (including cabins, small units, trailer homes and powered sites). The accommodation at the caravan park is basic with limited facilities, and can be cold and damp in winter.

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