Quality initiatives

Patient & family centred care

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  Category: Strengthen patient family & community engagement

Connecting mothers and daughters programme

Connecting mothers and daughters programme

What is the connecting mothers and daughters programme?

The Connecting Mothers and Daughters Programme is run by our Intensive Clinical Support Services (ICSS), who work to improve the relationship between our clients and their mothers and caregivers.

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Patient stories

Patient stories


GOALS:

  • To allow patients and their families/whānau to share their experiences
  • For staff to be able to hear directly from patients and their families/whānau about the things that matter most to them, what works, and what they think needs to change
  • To collect stories in a way that will allow us to use them in different settings and with different audiences
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Te aka oranga waikawa wahakura wananga

Te aka oranga waikawa wahakura wananga

What is Te Aka Oranga Waikawa Wahakura Wananga?

Te Aka Oranga Waikawa Wahakura Wānanga is a programme developed for Māori hapu mama (pregnant mothers) to learn key safe sleep messages through the vehicle of weaving a wahakura (bassinette).

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Values-based reporting

Values-based reporting

Mapping feedback to our organisational values


What is 'values-based' reporting?

Values-based reports take comments received from patients and whānau through our electronic survey system and map these to our organisational values and behavioural standards. This tells us how well we are living up to our behavioural standards from the public’s perspective.

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Secure beginnings

Secure beginnings

Joint service with Daysprings Trust and Marinoto CAMHS


GOAL: 
To develop a joint service in order to strengthen the interface with a community partner organisation and provide an alternative treatment pathway option for consumers.

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Community engagement and integration: Aria Gardens

Community engagement and integration: Aria Gardens

What is Aria Gardens?

Aria Gardens is an aged residential care provider in Albany, Auckland providing three levels of care – rest home care, dementia care and hospital care. Its vision is to provide a home where people live in dignity where the environment enhances and maximises independence and where there is respect for people’s cultural, spiritual, emotional, intellectual, and physical wellbeing.


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Patient and whanau feedback

Patient and whanau feedback

What are we trying to achieve?

In order for us to really understand what matters most to the people we serve, it is essential that we hear from them. We want our patients and their whānau to understand that their views are important and that we use their feedback to continually improve the services we provide. Our aim is to make it possible for patients and their whānau to give us their feedback whenever they want, wherever they are, and in the way that they are most comfortable with.


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