We developed a patient story programme to allow people to tell their patient experience stories in their own words. We started identifying patients / family members in 2014 from a number of different sources.
Their stories are filmed and edited into 3-5 minute clips, and we now have 23 completed films across a range of services in our organisation. The patient stories cover a variety of experiences and include patients’ views on areas that we are doing well, and also areas for improvement in patient care. Having these films means we have an enduring tool to use for staff orientation, training and education, and for other patients and families to learn from people who have had previous experience of our health services.
Our completed videos are published on our organisational website, and we have also included some in our accounts for viewing [view Patient Stories].
View Jan's patient experience story about Muriwai Ward
View Mrs Ko's patient experience story about Asian Patient Support Services