We consulted staff to determine what information they would need displayed on the whiteboard. The whiteboard screen has limited space so the design was carefully planned to make the best use of this space. We spent a lot of time understanding our information systems to make sure that the information we display is accurate.
We knew that we could improve communication with this new system. We introduced new emergency priority scores for patients needing emergency surgery. These set a maximum time by which each patient needs to have their surgery. It was important to create a system that displays the patient’s priority score and how long they have been waiting, to ensure that every patient receives timely surgical care.
Example of patient waiting list on acute theatre whiteboard